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Testimonials

Pride in a Job Well Done

At MCM Pool Service, we take pride in anticipating our customers' needs and exceeding their expectations.


Some notes from our customers

Have we already done some work for you? Tell us about it!

Pool was cleaned up so quickly after the opening. Like the alerts as to when you are coming. Kahli a delight to have & answers my questions.
– Alice G., North Easton MA
Absolutely the best service we ever received on our pool. Very knowledgeable. Great find.
– Robert J., Taunton MA
The girl who's cleaned our pool the last 3 times at least consecutively does a great job, She even was out there in the rain the other day which was unexpected. She's been killing it, let her know thank you!
– James C., Bridgewater MA
MCM Pool Service was great. They came out quickly, diagnosed the problem and fixed it on the spot. They took the time to answer all of my questions and were really helpful to me as a new pool owner. I would absolutely recommend this company and plan to use them again in the future.
– S.P., Cumberland RI
Every single person I ever speak to at MCM is awesome! I'll never call anyone else.
– K.K., North Attleboro
Today was my first day getting my pool open ever... and Steve was super informative and patient when answering all of my questions. Chris, his partner was just professional and answered all my questions as well. They was punctual and professional, I am very pleased with my first pool opening service.
– Monique, Bridgewater MA
Thanks so much to the MCM pool crew that was here late Thursday afternoon /evening. They helped my brother-in-law (an older guy) put the steps (which are a pain) into the pool. Despite the late hour and long day these guys work, they were friendly, helpful, seemed to have many laughs, and made sure everything was completed. One of the guys name was Dale. Not sure of the others, but they all represented your company well. I'm so appreciative!
– J.K., Foxboro MA
We had an issue with the spa when the pool was closed one of the jets could not be removed. They made note of it so when we called during the opening, it was not an issue. Thank you for sending someone right away. And a special thanks to Josh, who because he was thinking outside the box for a solution, found a quick fix. He is an asset to your company. Thanks so much for the great service!
– V.B., Norfolk MA
The crew was very good. They really knew their stuff and did the entire job in a very timely manner. Thanks for everything.
– Kevin Willis, Easton MA
Thank you for great service today. The problems and solutions were explained very well as well as the next steps to completing our repairs. Thank you.
– Stephanie P., North Attleboro
The MCM team that assessed our hot tub leak was professional and knowledgeable and the price was fair too. The leaks are probably too expensive to fix so we will need to figure out next steps for us. Thank you for your excellent service!
– Helen H, Stoughton MA
Matt was friendly, professional, sincere, and knowledgeable. I felt comfortable talking to him, asking questions about the pool closing, and taking his recommendations. Being new pool owners (it came with the house), we had already worked with two other companies in different capacities. So far, MCM has exceeded the previous two. Thanks to Matt, maybe the third time really is a charm! Now looking forward to opening successfully next year.
– PS in Taunton MA
We just wanted to let you know that the two young gentlemen that closed our pool on September 19th were great! They were very respectful and took their time performing the various processes necessary for a successful closing. Please send these them in the future, definitely the “A Team”!
– Tom & Susan Richards, Rehoboth MA
Hello MCM Pools, I want to share how great our weekly pool service has been by Miguel. He performs meticulous care weekly, is willing to engage for a few minutes to give information to the owner, and goes above and beyond to share excellent pool care tips. We hope he will be back to take care of our pool next summer 2021!
– Sara Murphy in Westwood MA
Eric and Dale did a great job installing my new filter and pump. My new equipment was taller than the old equipment. Eric went the extra mile and removed a shelf in order for everything to fit perfectly.
– Patricia G. in North Attleboro
Miguel has serviced our pool (weekly maintenance) this summer and he’s done a great job. Always answers questions I may have and goes above and beyond with the cleaning. Our pool water was cloudy and nothing we did could clear it up. After a visit from Miguel it cleared right up.
– Adam C. in Norton MA
So professional, polite and knowledgeable . Saved our pool!
– CC in Norwood MA
Excellent customer service. Will recommend to anyone.
– GJ in Brockton MA
Miguel did an awesome job with our pool. It hasn’t been the easiest pool to clean but after he was done it’s now looking crystal clear! Very knowledgeable and professional. Highly recommend!
– Gomes Family, East Taunton MA
Jeremy works very hard to make our pool crystal clear each week. We had him try to remove calcium build up on the rock wall of our pool. This was a major project and Jeremy rose to the task on one of the hottest days of the year. Jeremy is a great example of what sets MCM apart - he takes pride in doing great work!
– Trent S. in Foxboro MA
We are so happy the the job Chris and his team did on replacing our liner. They went above and beyond to fulfill Our wishes and they even let us come out and swim while the pool was still filling up. They were so nice and a pleasure to have around. Chris made sure the whole area was picked up before he left so we could have a birthday party the next day.
– Amy in Foxborough
Very good. Pinpointed problems right away. Very informative. Price good.
– Sharon in Topham
Excellent service. They knew exactly what they were doing. The techs were friendly and knowledgeable.
– KT in Norton MA
I was looking for a new pool company and I think I just found it! You were reliable and did a great job. I've used the big companies in the past but I think all that just changed based on MCM's service. Thank you!
– MB in North Easton MA
Great Job- You came when you said you would- The men did a great job, Perfect installation of the new liner. They worked diligently from the time they started to when they left. Cannot praise then enough.
– JL in Randolph MA
Josh and a Steve were great! On time and professional. Thank you!
– Jane in Walpole
Thank you MCM Pool Service for opening my pool today! You are always helpful, honest and professional. Your technicians are amazing! When I got the call that they were finishing up and I didn’t need any additional services because everything looked great I was so happy to finally get some good news. I recommend your company to anyone who need pool help. Thank you!
– Craig in Mansfield MA
As new home owners and specifically new pool owners, we were overwhelmed at the thought of opening our pool. Luckily we found MCM! First let me say they were the only company who returned our calls. They listened to our concerns and walked us through the process. They took the time to answer all our questions and there were multiple questions and calls. They did this all while being extremely friendly and thorough. They opened our pool as promised and arrived when they said they would. Since we were new to owning a pool we opted for the Clean to Clear Service. The technicians were all great and due to COVID left handwritten detailed instructions for us which we really appreciated. We recommend MCM highly. We will most definitely continue to use them going forward. Thanks for being a customer oriented company!
– Katherine in Mansfield MA
Miguel did an excellent job on our pool - he is hardworking and knowledgeable. This is the quickest we have ever had it open. Great service!
– Bob in Westwood MA
Miguel did a great job! He was polite and took care of what I needed!
– JA in Norton MA
Amazing work ! We hadn’t been in the pool for 2 years and now it is crystal clear in a couple weeks. Miguel did a great job and I couldn’t be happier ! Thank you for this outstanding service. The ESTEY family is very excited.
– Cathy in North Easton MA
Your crew did a fantastic job with the install. Everything was in perfect working order when they were done and I would highly recommend MCM Pool Service to my friends.
– MP in Taunton
Absolutely great experience with a new safety cover and pool closing, the guys that were on site were fantastic and Kurt was a pleasure to work with.
– Kevin S in Canton
I have been using MCM Pool Service for a few years now and each experience has been quite efficient. Quotes are consistent, pricing is fair and the service team is not only qualified but super professional.
– Michael M. in Mansfield MA
Both Dale and Nelson worked very well together. They were thorough and put all the equipment in my shed very neatly. This is my 4th year with opening and closing my pool with MCM and I am very happy with your people and service! Thank you! See you in the spring!
– Janet O., Norton MA
Steven and Marc knew right away what was wrong with the heater on our pool and was able to fix it very quickly. They were very professional and polite. I would highly recommend and will definitely call them again.
– SR in Rehoboth MA
This is our third season using MCM . I found them when our pool basically looked like a swamp. They had it clear after 1 visit. Since then I have had them open and close my pool. It's worth the money. It has been opened to clear water every time. I called them again this summer during a heat wave when I had a green pool. Alex called me back within hours and I had a tech out the next day. 2 visits and four days later water is perfect. I am very happy with their responsiveness. It's rare nowadays. Also the techs that have been out are very knowledgeable and respectful.
– Kristina G., Attleboro MA
Really pleased with the fast service. Pool pump blown in the hottest part of summer. The MCM tech's were out quickly and diagnosed a failed pump. The new pump was ordered and installed within a week! Really great job re-routing the plumbing and really like the new 3-way Hayward valves.
– Steve P., Attleboro MA
Best year I've ever had opening my pool and clearing/cleaning for the season! Previously, I used another company with horrible customer service and charged almost as much to spend 20 min pulling the cover off and hooking up the filter. This company and all the team are awesome!
– Dawn S., Brockton MA
Generally I do not write many reviews, but when I do its because a company exceeded my expectations. Hi my name Dave from Cumberland RI. I had a major problem with my pool – when removing the cover I dumped all the dirt and leaves right into it, literally it looked like a polluted swamp. I called MCM pools June 24th along with several other companies for a clean up, MCM was the only company that called me back. I received a call from Alec, explained my situation and within minutes he designed a plan that allowed our family to be swimming in a clear beautiful pool before the 4th of July. People are quick to bash when they perceive poor service or price gouging. MCM pools far exceeded my expectations with the service they provided but more importantly the communication with managers like Alec who was not only knowledgeable but personable and engaging. I been a customer literally 10 days and had 3 or more phone conversations with him which says a lot. Bottom line This company wants to earn your business and tries to exceed expectations, I'm old school and don't impress easily or expect much, but MCM pools far exceeded mine.
– David C., Cumberland RI
Very reliable! Thank you! Especially dealing with pools in this short summer season it’s great how quick to respond and keep appointments . I’ve had a lot of difficulty with other companies so very appreciative!!
– Ellen W., Norton MA
Eric, with his helper, diagnosed the problem, which was not what we thought at all. He found an ingenious solution and got everything running perfectly after a lot of hard work in the rain. 6 stars
– Henry M., Norfolk, MA
We needed troubleshooting for a pump that was not drawing water. The Workman was knowledgeable and extremely thorough. We would recommend this company very highly!
– Pat M., Norfolk, MA
Marc and Chris came out to open our pool and they provided excellent service and answered all my questions in a knowledgeable and friendly way. They even took care of an issue another pool contractor should’ve while they were here. They were very efficient and made sure there were no issues with our equipment even when it meant getting on the ground and dealing with a finicky drain cap. I will be calling them to close the pool in the Fall and I wouldn’t hesitate to recommend them to anyone looking for pool service and maintenance.
– Kerri S., Weymouth, MA
MCM Pool Service just serviced our pool. Matt & Alec were very quick to respond to our request for service. The tech's that serviced our pool were very professional, neat & courteous. They took time to explain every detail . I requested a quote for additional repairs and received it immediately. I would highly recommend MCM Pool Service.
– The Village at Willow Crossings, Mansfield, MA
Marc and Eric were great. They took the time to explain everything I needed to know and put in the extra effort. I'm very pleased with the services provided by MCM Pool Service.
– MM in Mansfield MA
We had a terrible experience with another pool company last week. You provided us with next day service, your employees were knowledgeable and friendly. Your pricing is more than reasonable. Our pool is in much better shape thanks to you guys and we greatly appreciate it!!
– Patricia G., Norton MA
Very pleased with friendly, professional services by Chris and Josh on site and the office staff who have been easy to reach and responsive to questions. Problems needing to be fixed explained clearly along with different options for follow up. Thank you!
– Hilary, Mansfield MA
My pool just wouldn't clear. It was a murky turquoise color. The same thing happened last year, after spending hundreds on chemicals and trying to clear it, we were still never able to swim in it. This year I called MCM. The crew got it normal again. Wonderful crew, too, so professional and friendly, explaining everything for me. Can't be happier with my crystal clear water to swim in. :)
– Angela R., Attleboro, MA
MCM Pool Service is always so helpful professional and accommodating with whatever service I need and they do a great job.
– Donna Z., Walpole, MA
Alec and Eric installed our new winter cover yesterday. The cover looks great and the pool area is spotless. My wife commented many times last night about their professionalism, manners and courtesy. Thank you very much!!!
– Mike M., Mansfield, MA
Timely, perfect and amazing service as always!
– Maria & Marc V., Norton, MA
This was our first time hiring MCM Pools. Eric did a fantastic job installing our new filter and pump today. He was very knowledgeable, was able to answer all of our questions, and because of this I will recommend MCM Pools to my friends. Kurt was also very helpful via email and over the phone leading up to today's install.
– Sarah M., Westwood MA
I recommend this company for pool service and cleaning. ***** and **** where very helpful with explaining there services and helping me with the pool and also came out on short notice. They also have a weekly and bi-weekly service if you don't have the time to maintain the pool yourself, which is very helpful for me and my schedule.
– Jason
I recently moved into a new home, complete with an above ground pool built into my deck. As a first time pool owner, I have never opened or maintained a pool before. Though I got the pool from swamp brown to the required chemical balance, I couldn't get the pool looking clear. I called MCM and ***** sent someone out within a day. ****** was professional, efficient, and friendly. Within two hours my pool was fully vacuumed, the filter was running in top condition (which was the reason I was having so much trouble vacuuming the pool) and the water looked clear as a bell. Five days later, my pool party for my kids went off perfectly, in large part to the great condition of my pool. I highly recommend MCM; they're very good at what they do.
– Scott D
We opened our pool a little late this year only to find that one of the side panels was rusted out and we needed a new filter. After talking with one of their workers, MCM Pool Service had us scheduled for just a little over a week later. They came by, did what they could, but had to come back the next day as we had to wait for the pool to fill up for them to finish. They returned bright and early in the morning to quickly finish what they had started. the employees were incredibly polite, professional and friendly. They left no trace in my yard, cleaning up everything before they left. Their workmanship is amazing; they replaced a large section of the pool wall very efficiently, and it looks great. But the best part is definitely the price. I'm glad that i can get something like this done this quickly without putting a hole in my wallet. I would recommend MCM Pool Service to anyone who needs help with their pool from repairs to maintenance.
– Alex R
Referrals are the best form of advertisement to me, my contractor recommended MCM. My pool was a mess, it’s the week before the 4th of July, the middle of a heat wave and MCM Pool Service scheduled me for the very same week. This immediately made me like them and made my wife happy that I finally made the call. My service technician was ***t, he took the time to answer my many questions and taught me the correct way to backwash and rinse my filter. **** was knowledgeable and if there was something that he was not sure of he was on the phone back to his office. BTW, the folks on the phone were also courteous and professional, there were no surprises! Job well done, I’m another very satisfied customer.
– Helon W
Can’t say enough about how happy we are with MCM Pool Service. We bought a home that had an in-ground pool, and we had no experience whatsoever about what to do. After pointing in 1 year of maintaining it by ourselves, we decided it was time to hire a pool company, and MCM came highly recommended. We experienced a lot of problems with our pool this past year (including having the pool empty out in the middle of winter, all 38,500 gallons of it) and that’s when I made my first contact with Chris at MCM Pool. Though I didn’t expect anyone would get back to me when it was bitter cold and snowing, Chris did just that. He was terrific! We waited out the winter, had repairs done to the pool, put all the water back in, and had MCM take over after that. Chris is extremely knowledgeable, and is quick to return phone calls, even with his busy schedule. Throughout the course of the summer, they continued to nurse our pool back into pristine shape. We are very happy with the recommendations Chris made, and with all the hard work put in by MCM. Our pool now sparkles and is very inviting looking, like the gorgeous waters you see when you open a magazine and see pictures of beautiful pools. Thank you Chris and MCM Pool Service.
– Mary & Dave
Brian, and the MCM staff were extremely helpful, responsive, and professional. Our in-ground pool is probably at least 50 years old and surrounded with concrete, and suddenly started losing water at such a great rate that we knew we had a major leak somewhere (but definitely not the liner). I scouted around for a reputable firm to find the leak for us; MCM gave us the most reasonable estimate, and with a clean record with the BBB I felt confident in engaging them. They arranged to help us out as soon as possible, they showed up on time, and did an excellent job at finding our main leak, and all the minor leaks as well. We arranged with them to fix the big leak (which was no small job, considering the age of the pool, and the location and condition of the lines) and once they had fixed that we were able to run the pump and filter without further problems. (Water is WAY too expensive where we live to have to keep filling the pool constantly all summer!) We had already had part of the concrete apron around the pool excavated to fix the one leak, so rather than re-concrete that part only to have it - and more - dug up again in the future, we decided to have the whole area excavated and to have MCM Pool come back to replace the entire line. Which they did. As busy as they were with pool closings, they were able to squeeze us in and replaced the entire line. MCM Pool did a great job all around - they kept in touch, showed up when promised, did the repairs quickly and effectively, and charged the most reasonable rates of any pool company I contacted. I would definitely use them again if I ever need any future pool repairs or service.
– Linda F
I have an old in ground pool and needed some piping and pump services. The technician got here on time, did the work promptly and exceeded my expectations. Pump is running better than ever and I am looking forward to a great summer. Should have called your service sooner. Happy Customer!
– Sean in North Attleboro